Privacy Policy

Privacy Policy for Astrologers
​Effective Date: December 25, 2025
Last Updated: December 25, 2025
​At 12rashi, we value the trust you place in us as a professional partner. This Privacy Policy explains how we collect, use, and protect your information when you register and provide services as an Astrologer on our platform.
​1. Information We Collect
​To maintain a high-quality marketplace, we collect the following categories of information from you:
​Onboarding & Profile Data: Name, contact details (email, phone number), profile picture, educational qualifications, area of expertise (e.g., Vedic, Tarot, Vastu), and years of experience.
​Verification Data: Identity proof (Aadhaar, PAN, or Passport), certification of skills, and bank account details for payout processing.
​Service Data: Log of consultations provided, duration of calls/chats, user ratings, and feedback.
​Communication Data: Recordings or transcripts of consultations (for quality assurance, dispute resolution, and legal compliance).
​2. How We Use Your Information
​We use your data primarily to facilitate your professional engagement on the platform:
​Profile Visibility: Displaying your professional bio, expertise, and ratings to potential customers.
​Payments: Processing your earnings and transferring them to your registered bank account.
​Quality Control: Monitoring sessions to ensure adherence to our "Code of Conduct" and resolving any user complaints.
​Marketing: Featuring your profile in our promotional banners, newsletters, or social media to increase your reach.
​3. Data Confidentiality & Protection
​We recognize the sensitive nature of your profession.
​Consultation Privacy: While we may record sessions for safety and legal reasons, these are encrypted and only accessible by authorized 12rashi personnel in the event of a dispute.
​Anonymity Options: You have the right to use a professional "Screen Name" if you wish to protect your full legal identity from the general public, provided your legal details are verified with us internally.
​4. Sharing of Information
​We do not sell your personal data. We only share information in the following scenarios:
​With Customers: Your professional details (name, photo, expertise, ratings) are public to allow users to book sessions.
​Regulatory/Legal Requirements: If required by law, or to protect the rights and safety of 12rashi and its users.
​Service Providers: With third-party partners who provide technical infrastructure, such as cloud hosting or payment gateways.
​5. Your Rights as an Expert
​As an onboarded partner, you have the right to:
​Access & Update: Modify your profile details via the Astrologer Dashboard.
​Data Portability: Request a summary of your earnings and session history.
​Account Deletion: Request the deactivation of your account and deletion of your profile (subject to retention of financial records for tax/legal purposes).
​6. Security Measures
​We implement industry-standard security protocols to prevent unauthorized access to your banking information and personal documents. All financial transactions are processed through secure, encrypted gateways.
​7. Changes to This Policy
​We may update this policy periodically. We will notify you of any significant changes via the Astrologer App or your registered email address.
​Contact Us
​For any privacy-related queries or to exercise your data rights, please contact our Compliance Team at:
Email: support@12rashi.com